Confident at Cold Calling? A Reality Check on Postive Thinking

Before you make a cold call, do you "gear up" first? Do you get excited about your product or service, and try to anticipate making the sale?

Well, if you’re following the old traditional cold calling mindset, that’s probably what you’ve been trained to do. But what you don’t know is that enthusiasm and confidence usually backfire on you.

Why? Because you’re talking with someone who doesn’t know you. Think about how you’d feel if someone you don’t know approaches you with a lot of zest and enthusiasm.

You’ll probably take a step back. You’re a little suspicious and somewhat on the defensive in the face of all that enthusiasm.

It’s the same when you make cold calls. People don’t like the feeling of being pressured, and that’s usually what gets triggered when you approach someone with too much confidence. It’s called "positive thinking" in the old sales training strategies, but really, it’s overconfidence.

Here are two things for you to consider the next time you start to dial the phone:

1. Artificial sales enthusiasm is – artificial

When I’m coaching someone, many times I like to ask them to role-play with me. And often, just as soon as they move into their cold call presentation, everything changes.

Their natural voice tone shifts, and they sound like a totally different person from the one who called and talked so naturally with me about their sales issues.

You see, sometimes just the idea of making a cold call causes you to talk more loudly, and with a lot of "forward energy momentum."

But most cold calls break down the moment the other person feels all that enthusiasm.

Why? Because with high enthusiasm, prospects feel sort of boxed in. They feel the pressure of your expectations. They feel pushed by someone they don’t know, and who knows nothing about them.

So it’s much better to talk in a natural, conversational way, just as if you were talking with a friend. When you’re being a relaxed and natural, the difference is amazing.

2. Assumptions feel like presumptions

The old cold calling approach encourages you to be confident that the person you’re calling should seriously consider buying what you have to offer. It’s a taken-for-granted assumption that if they fit your profile, your product or service should be a "fit" for them.

But really, how much sense does it make to have assumptions about someone you've never spoken with, much less had a conversation with? How much can you possibly know about their problems, issues, needs, time frame, budget, decision making process, or other key information?

Can you imagine how it feels to the person on the other end of the phone when you presume to know what’s "best" for them? They don’t know you, and they don’t trust you.

So people naturally move into a defensive place.

So it’s best to move away from making any assumptions when you make your cold calls.

Approach your prospects from a modest, humble position. Avoid coming to the conversation already convinced in your own mind that they should be a fit. This way, you'll eliminate sales pressure, which triggers that defensive reaction.

Completely eliminating assumptions and high enthusiasm in your cold calling will help people relate to you as a real person instead of a negative-type "pushy" salesperson. And you’ll find that they’ll usually respond much more warmly and naturally.

Cold Calls - A New Way to Open - Cold Calling Tips to Create Openings for Real Conversation!

Most of us design our cold calling around scripts and strategies. Isn’t that how we’ve been taught by the sales gurus? Scripts are linear and systematic so you can move calls in the direction you want them to go. Sales strategies do the exact same thing.

That’s why as soon as we make a cold call, the other person knows right away that our agenda is not to have a conversation, but to make a sale. There’s something about scripts and sales strategies -- it always shows. We’re not being natural, and other people can sense within the first few seconds that we’re out to make a sale. Once that happens, potential clients are immediately put on the defensive. They don’t want to be maneuvered into a sale. As soon as they recognize that you’re a salesperson with a sales agenda, most of the time they just want you to go away.

I call this "The Wall." It goes something like this: "Uh-oh, another salesperson. I'm about to be sold something. How fast can I get this person off the phone?" In other words, it’s over at "Hello." Hence, the moment you use the old cold calling approach, which is using sales scripts and strategies, you’ve triggered the negative "salesperson" stereotype in the mind of the person you’ve called. That almost always means immediate rejection.

The problem is with how you're selling, not what you're selling. The traditional cold calling approach, which has been taught by the sales gurus for years, involves immediately giving a pitch about who you are and what you have to offer. However, this is a one-sided conversation. In our normal lives, it would seem self-absorbed to start any conversation by talking only about ourselves. Yet, in cold calling we expect ourselves to do exactly that. We begin with a monologue rather than inviting a dialogue.

On top of that, we’ve all been trained to try to push prospects into a "yes" response somewhere within the first call. This creates sales pressure. Pressure from a stranger is never welcome. It feels intrusive to the other person.

The first step to overcoming this is to let go of your script or sales strategy as a crutch. This idea may sound scary at first because you’ve been programmed to think you have to have a script or strategy to make a successful cold call. I assure you that quite the opposite is true.

These old approaches create a "box" that doesn’t allow a conversation to flow. You’re thinking only about your agenda and following "the plan." The person on the other end of the phone senses this, and immediately begins to retreat.

Instead, start thinking about language that will engage people rather than language that will trigger rejection. If you can start a conversation that triggers a "What do you mean?" from the other person, you’ll find you can explain yourself in a natural way. This also creates a two-way dialogue, which lets you flow with the conversation without feeling you’re getting off-track.

Developing a problem statement makes this whole process much easier. Find out what issue or problem your potential client is likely to be experiencing, and build an open-ended conversation around that.

Here are three basic steps to opening up a dialogue and having a real conversation with your cold calls:

1. Begin with the question, "Maybe you can help me out for a moment?" The reply is almost always something like, "Sure, how can I help you?"

2. Continue with something like, "I’m just calling to see if your company is still having issues with unpaid invoices." The response probably will be, "Well, yeah, we are. Who’s this?"

3. You can then respond in a very relaxed tone, "This is John. I’m with XYZ Collection Agency. I’m just calling to see if you’d be open to some new ideas on how to better solve that problem." This makes it easy for the other person to reply, "What do you mean?" or "Tell me more." After that, the possibilities of your conversation are endless. Try these new cold calling ideas. You will be amazed at how much value you receive, both personally and professionally.